Privacy Policy
Last updated: 16 August 2026
Your privacy matters
http://www.innersafeguarding.com.au is operated by Sophie Banks, trading as Inner Safeguarding.
I respect your privacy and understand that people who contact me may be seeking support through counselling, meditation, mindfulness or wellbeing workshops. This Privacy Policy explains how I collect, use and manage personal information when you visit my website or use my website to enquire about my services.
This policy relates to information collected through my website. Information collected as part of an ongoing counselling relationship, including client intake information and session records, is managed separately through my client intake process.
About Inner Safeguarding
Inner Safeguarding provides counselling, meditation and mindfulness services and wellbeing workshops.
If you have any questions about this Privacy Policy or how I handle your personal information, please contact me:
Sophie Banks
Inner Safeguarding
Email: hello@innersafeguarding.com.au
Website: http://www.innersafeguarding.com.au
What information do I collect?
When you contact me through my website enquiry form, I may collect:
Your name
Your email address
Your phone number
The service you are interested in
Any additional information you choose to include in your message.
My enquiry form includes a free-text field where you can share more about what you are looking for.
If you choose to share personal or sensitive information, including information about your wellbeing or circumstances, I will treat it with care and confidentiality.
How do I collect your information?
I collect personal information when you:
Submit an enquiry through my website form
Contact me by email
Communicate with me about my services
Visit my website.
Where possible, I collect information directly from you.
Why do I collect and use your information?
I collect and use your information so I can:
Respond to your enquiry
Understand which service option you are interested in
Provide information about my services
Arrange a conversation, appointment or workshop booking if you choose to proceed
Maintain and improve my website and services.
I only collect information that is reasonably necessary for these purposes.
I do not sell, rent or trade your personal information.
I do not use information submitted through my enquiry form for unrelated marketing purposes without your consent.
Confidentiality and sensitive information
As a counsellor and meditation teacher, I understand that people may share personal and sensitive information when seeking support.
Information shared through an enquiry or during the provision of services is treated with care and confidentiality.
There are limited situations where I may need to share information, including:
Where you provide consent for me to share information
Where I am required or authorised by law to do so
Where there is a serious concern about safety, including a risk of harm to yourself, another person, or a child.
Where appropriate and possible, I will discuss any need to share information with you.
Cookies and website information
My website uses cookies and similar technologies.
Cookies are small files stored on your device that help websites function properly, remember preferences and understand how visitors interact with a website.
I use a cookie banner to provide you with choices about the use of non-essential cookies.
I may use:
Essential cookies
These cookies help my website function correctly.
Analytics cookies
Where enabled, these cookies may help understand general website activity, such as which pages visitors view and how people find my website. This information may help me improve my website and services.
You can also control cookies through your browser settings. If you choose to disable cookies, some website features may not work as intended.
Third-party services
I use trusted third-party providers to support my website and communications.
Website
My website is hosted through Squarespace. Squarespace provides website hosting and website functionality that allow me to operate my website.
Squarespace may collect information about website visitors as part of providing its services. This may include technical information such as browser and device information, pages visited and general website activity.
My cookie banner provides choices about the use of non-essential cookies.
For more information, you can view Squarespace’s Privacy Policy.
Enquiries submitted through my website form are sent to me by email. I use Google Gmail to receive and manage these communications.
Google may process information as part of providing its email services. For more information, you can view Google’s Privacy Policy.
Data handling
Some third-party providers may store or process information in locations outside Australia. The privacy practices of these providers are governed by their own privacy policies.
I encourage you to review the privacy policies of these providers for further information about how they handle personal information.
Links to other websites and embedded content
My website may include links to other websites or resources that I believe may be helpful or relevant.
If you choose to visit another website through a link on my website, please be aware that I do not control how that website collects, uses or manages your personal information. Your use of those websites is not covered by this Privacy Policy.
I encourage you to review the privacy policies of any external websites you visit to understand how they handle your information.
My website may also include embedded content from other websites, such as videos, images or articles. Embedded content may operate in the same way as if you had visited the external website directly, and those websites may collect information according to their own privacy practices.
How do I store and protect your information?
Information submitted through my website enquiry form is sent to me by email.
I take care to protect your personal information and to reduce the risk of loss, misuse, unauthorised access, disclosure or alteration.
While I take reasonable steps to safeguard the information I hold, no method of electronic storage or transmission can be guaranteed to be completely secure.
I retain information only for as long as it is needed for the purpose it was collected, or as required by professional, legal or administrative obligations.
Accessing and correcting your information
You may request access to personal information I hold about you or ask me to correct information that is inaccurate, incomplete or out of date.
If you would like to make a request, please contact me using the details above.
Privacy concerns and complaints
If you have a concern about how your personal information has been handled, please contact me so I can understand your concern and respond.
I aim to address privacy concerns thoughtfully and promptly.
If you are not satisfied with my response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my website, services or privacy practices.
Any updates will be published on this page with a revised “Last updated” date.